سياسة الاستبدال والتعويض

At Nawaem, we respect all consumer rights in e-commerce and offer additional benefits to gain the trust and satisfaction of the consumer, as perfumes and cosmetics are products related to human health and safety. Therefore, they are exempt from the right of return or exchange to protect public health. However, products can be exchanged within 7 days from the date of purchase and contract if the product has not been used, its original condition has not been changed, and the plastic wrapping has not been opened. In this case, the consumer bears the costs of the exchange, and the consumer will be compensated with a shopping voucher only for the value of the perfume. If the product is a tester, sample, or has been modified upon request, it cannot be exchanged or returned under any circumstances to protect public health according to the laws of the Ministry of Commerce and approved regulations. If a defect occurs to the product during shipping or if a different product than ordered is received, the consumer commits to informing the store within 24 hours of receipt. If the customer wishes to cancel the order after shipping, the shipping costs will be deducted. Requests for exchanges or issues with the order will be addressed via the store’s email or the unified number, and a response will be provided within 24-48 hours at the latest. A return policy will be issued and the related instructions will be attached once the order is approved by the relevant department.